Warranty, Replacements, & More
Warranty Policies
The Code Bleu Warranty Policy applies to Code Bleu® branded products. Please register your product at codebleu.com prior to any warranty claim. If you purchased your product at codebleu.com while signed into your account, your product was automatically registered at the time of purchase. We may ask you to send us a photograph of your product to validate the claim. You may also take your product to any supporting location for a warranty replacement. Product inventory is limited to popular products, so it is recommended to call the specific location to ensure the desired warranty replacement is in stock before visiting the store. Please be advised that a replacement or installation fee may apply.
If a return is required for your warranty, you accept and acknowledge that your credit card will be charged the full retail value of the replacement product if you fail to return the original product within 60 days of the request.
All Code Bleu warranties are non-transferrable and are only available to the original end-user who purchased the product directly from Code Bleu or an Authorized Code Bleu reseller. Warranties do not apply to products purchased from unauthorized resellers. Many resellers who sell through platforms such as Amazon, eBay, social media, or other online sites are not authorized retailers or resellers of Code Bleu products. When purchasing online, it is important to note where the product is being shipped from and who it is being sold by. Second-hand items, including those purchased from websites such as Amazon, eBay, or Craigslist, are not covered by the Code Bleu Warranty Policy.
Americas Warranty Policies
Codebleu.com is intended for North American-based purchasers only. Please refer to the Regional Warranty Policies section for warranty policies applicable to purchases outside of North America.
Warranty: 30 DAY RETURN POLICY - NO QUESTIONS ASKED
Products: Products purchased from codebleu.com or an authorized Code Bleu retailer.
Warranty Period: Purchase date – day 30
90 DAY MANUFACTURER'S WARRANTY
Products: Code Bleu screen protectors, and certified refurbished Code Bleu products.
Warranty Period: Purchase date – day 90
1 YEAR MANUFACTURER'S WARRANTY
Products: Code Bleu branded products (except cases).
Warranty Period: Purchase date – day 365
2 YEAR MANUFACTURER'S WARRANTY
Products: Code Bleu accessories (excludes cases).
Warranty Period: Purchase date – day 730
LIMITED LIFETIME WARRANTY
Products: Code Bleu screen protectors and Code Bleu cases.
Warranty Period: Purchase date – as long as you own the device for device-specific products; as long as you own the product for all other products
Policy and Warranty Applicability
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Products purchased directly from codebleu.com or an authorized Code Bleu retailer.
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Defects in materials and workmanship under normal use.
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Wear and damage to the product during the applicable warranty period.
Exclusions
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Damage caused by misuse, unauthorized modifications, or alterations.
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Warranty is limited to the lifetime of the device for device-specific products.
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This warranty does not cover normal wear and tear, such as scratches, dents, discoloration, or chips on the product.
Warranty Process
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Products must be registered at codebleu.com. Follow the directions on the applicable website to submit a warranty request. You may also take your product to any supporting location for a warranty replacement.
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Proof of purchase and a valid credit card may be required. Customer is responsible for shipping costs and may be required to return the damaged product within sixty (60) days.
General Warranty Terms
The Code Bleu Warranty Policy (“Policy”) applies only to Code Bleu branded products and is non-transferable. It is only available to the original end-user purchaser who purchased directly from Code Bleu or an Authorized Code Bleu reseller (“Purchaser”). To request a replacement product under the Policy, Purchaser must register the product at codebleu.com, provide proof of purchase, and may be required to provide a valid credit card number. This Policy does not apply to products purchased from unauthorized sellers on websites such as Amazon or eBay.
If Code Bleu requires the return of the original product, the Purchaser must ship the product back. Failure to return the original product within sixty (60) days will result in the Purchaser’s credit card being charged the full retail price of the replacement product.
Limited Lifetime Warranty
For device-specific products covered by a limited lifetime warranty, Code Bleu warrants the product against wear and damage during the lifetime of the device for which the product was purchased. For non-device specific products, Code Bleu warrants the product against wear and damage for as long as the Purchaser owns the product.
To make a warranty claim:
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Register the product at codebleu.com.
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Provide a valid credit card.
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Return the damaged product to Code Bleu.
Purchaser shall pay the shipping and handling costs for the replacement product.
Code Bleu will, at its sole discretion, either:
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Replace the product.
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Exchange the product with one of equal value.
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Replace the product with a refurbished product.
Purchaser shall pay the shipping and handling costs for the replacement product.
If a replacement is required, the replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater.
One-Year and Two-Year Manufacturer’s Warranty
Code Bleu warrants products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR or TWO (2) YEARS, as applicable, from the date of retail purchase by the Purchaser.
To make a warranty claim:
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Register the product at codebleu.com.
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Provide proof of purchase and a valid credit card.
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Return the damaged product to Code Bleu.
Purchaser shall pay the shipping and handling costs for the replacement product.
90-Day Warranty Policy
Code Bleu warrants screen protectors and certified refurbished products against defects in materials and workmanship under normal use for NINETY (90) days from the date of purchase if purchased directly from codebleu.com or an authorized retailer.
30-Day Return Policy
Code Bleu offers a 30-day return policy, no questions asked, for products purchased directly from codebleu.com or an authorized retailer. Customized or personalized products and gift cards are not eligible for return. Customer is responsible for any necessary return shipping charges.
General Provisions
Code Bleu’s warranties and remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, express or implied. Code Bleu specifically disclaims any and all implied warranties, including warranties of merchantability and fitness for a particular purpose.
The benefits conferred by these warranties are in addition to other rights you may have depending on your location, including California. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you.